McGraw-Hill · McGraw-Hill Education
| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Connect Access Card for Service Management: Operations, Strategy, Information Technology | 978-1-260-16709-2 | 2018 | James Fitzsimmons · Mona Fitzsimmons |
| Loose Leaf for Service Management: Operations, Strategy, Information Technology | 978-1-260-16714-6 | 2018 | James Fitzsimmons · Mona Fitzsimmons |
| MP Service Management with Service Model Software Access Card | 978-0-07-784120-1 | 2013 | James A. Fitzsimmons · Mona J. Fitzsimmons |
| Service Management: Operations, Strategy, Information Technology | 978-1-259-17308-0 | 2014 | James A. Fitzsimmons · Mona J. Fitzsimmons |
| Service Management: Operations, Strategy, Information Technology | 978-1-259-01065-1 | 2013 | James Fitzsimmons · Mona Fitzsimmons |
| Service Model software Access Card | 978-0-07-749886-3 | 2013 | James Fitzsimmons · Mona Fitzsimmons |