| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Call Center Agent Turnover and Retention: The Best of Call Center Management Review | 978-O-97O95O7-9-6 (O-97O95O7-9-9) | 2002 | L. Ahearn · B. Bauer · S. Burchman · JB. Kerwin · J. Carver · M. Cline · R. Kingsland |