| title | media type | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|---|
| Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters | Hardcover | 978-1-138-43477-6 (1-138-43477-9) | 2018 |
| Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters | Paperback | 978-1-4398-8674-8 (1-4398-8674-1) | 2012 |