Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters

Delighters

by Robert Petruska

Hardcover

ISBN: 978-1-138-43477-6

ISBN-10: 1-138-43477-9

Productivity Press · 2018

See also:
2012PaperbackGemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters