Amer Library Assn Editions · Neal-Schuman Publishers
| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Defusing the Angry Patron: A How-To-Do-It Manual for Librarians and Paraprofessionals | 978-1-55570-372-1 (1-55570-372-0) | 2000 |
| Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition (How to Do It Manuals for Librarians) | 978-1-55570-731-6 (1-55570-731-9) | 2010 |
| Demonstrating Results: Using Outcome Measurement in Your Library | 978-0-8389-3560-6 (0-8389-3560-5) | 2005 |
J R · J. Rubin · R.J. · R. Joyce · R.R. · R. Rubin