Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition (How to Do It Manuals for Librarians) (How-To-Do-It Manuals (Paperback))

by Rhea Joyce Rubin Paperback details (USA). ISBN: 978-1-55570-731-6 ISBN-10: 1-55570-731-9 Neal-Schuman Publishers, Inc. · 2010