| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Customer Relationship Management | 978-0-471-42938-8 | 2003 | William G. Zikmund |
| Customer Relationship Management: Integrating Marketing Strategy and Information Technology | 978-0-471-27137-6 | 2002 | William G. Zikmund · Faye W. Gilbert |
| Software Testing: Testing Across the Entire Software Development Life Cycle | 978-0-471-79371-7 | 2007 | Gerald D. Everett |
| Systems Development: A Project Management Approach | 978-0-471-22089-3 | 2001 | Eleanor Jordan · Raymond McLeod |
Jr. Raymond Mcleod · M J · R.J. · R. M. · R. McLeod · Raymond McLeod