| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Achieving Patient Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital | 978-1-4665-8308-5 (1-4665-8308-8) | 2013 | Rhonda Dishongh · Kalina Janevska · Gregory D. Erickson |
| Customer Experience: Future Trends and Insights | 978-0-230-24781-9 (0-230-24781-4) | 2010 | Colin Shaw · Steven Walden |