| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| OCR Level 2 Nvq Certificate in Customer Service Incorporating Level 2 Certificate in Customer Service Knowledge | 978-1-4441-5151-O (1-4441-5151-7) |
E.M. · P.E. · P. Everett · P.M. · P S · S. E. · S M · Sarah E. · Sarah Everett