| title | media type | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|---|
| The Nordstrom Way: The Inside Story of America's #1 Customer Service Company | Paperback | 978-0-471-16160-8 | 1996 | Robert Spector |
| The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture | " | 978-1-119-37535-7 | 2017 | " |
| The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture | Digital | 978-1-119-37537-1 | 2017 | " |
| The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture | " | 978-1-119-37538-8 | 2017 | " |
| The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization | Paperback | 978-0-471-70286-3 | 2005 | " |
| The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry | " | 978-1-118-07667-5 | 2012 | " |
D. M. · P.M. · P. McCarthy · Patrick D. · PATRICK D. MCCARTHY ROBERT SPECTOR · Patrick M. · Patrick McCarthy