P W. · Patricia Wilens · Patricia Williams · Patrick Williams
Holt McDougal · Pearson Education
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work | 978-0-273-61472-2 (0-273-61472-X) | 1995 | |
| Rinehart Workbook for Writers | 978-0-03-032757-5 (0-03-032757-1) | 1990 | Ronald Newman |