| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Service Management: An integrated approach | 978-0-273-73203-7 (0-273-73203-X) | 2013 | Paul Gemmel · Roland Van Dierdonck |
| Services Management: An Integrated Approach | 978-0-273-67353-8 (0-273-67353-X) | 2003 | Roland Van Dierdonck · Paul Gemmel |
| Valuepack:Services Management:An Integrated Approach with Essence of Business Process Re-Engineering: AND Essence of Business Process Re-engineering | 978-1-4058-3959-4 (1-4058-3959-7) | 2006 | Roland Van Dierdonck · Paul Gemmel · Joe Peppard · Philip Rowland |