Valuepack:Services Management:An Integrated Approach with Essence of Business Process Re-Engineering: AND Essence of Business Process Re-engineering

Engineering

by: Mr Bart Van Looy · Roland Van Dierdonck · Paul Gemmel · Joe Peppard · Philip Rowland

Paperback

ISBN: 978-1-4058-3959-4

ISBN-10: 1-4058-3959-7

Financial Times/ Prentice Hall · 2006