| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Business Process Mapping: Improving Customer Satisfaction | 978-O-471-O7977-4 (O-471-O7977-4) | 2002 | Paulette S. Keller |
J. Mike Jacka · M J · MCKEE JACK · McKee Jake · Megha Joshi · Mesa Jose · Micha Jagieo · Mike Joyce · Mize Jackie · Moyes Jojo