J J · J.M. · M J · Mike Jacka
| title | media type | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Auditing Social Media: A Governance and Risk Guide | Hardcover | 978-1-118-06175-6 | 2011 | Peter R. Scott |
| Business Process Mapping: Improving Customer Satisfaction | " | 978-0-470-44458-0 | 2009 | Paulette J. Keller |
| Business Process Mapping: Improving Customer Satisfaction | 978-0-470-49603-9 | |||
| Business Process Mapping Workbook | Paperback | 978-0-470-44628-7 | 2009 | |
| Business Process Mapping Workbook: Improving Customer Satisfaction | Hardcover | 978-0-471-07977-4 | 2002 | Paulette J. Keller |