| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day | 978-0-13-130320-1 (0-13-130320-1) | 2003 |
| Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day | 978-0-13-035331-3 (0-13-035331-0) | 2002 |
D B · M B · M. D. · Michael B. · Michael Basch · Michael D.