M S. · Marilyn Schoettle · Marleen Schöttle · Marlène Stahl
AMACOM · CreateSpace Independent Publishing Platform
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Color Their World: The Art of Creating Strong Customer Loyalty | 978-1-9835-0181-4 (1-9835-0181-6) | 2018 | |
| Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan | 978-0-8144-1439-2 (0-8144-1439-7) | 2009 | Lori Jo Vest |