| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Call Center Agent Motivation and Compensation: The Best of Call Center Management Review | 978-O-97O95O7-3-4 (O-97O95O7-3-X) | 2002 | E. Arrington · D. Coen · C. Ellis · L. Harps · S. Hash · E. Hawk · G. Levin |