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McGraw-Hill Education
> M. Jo Bitner, Dwayne D. Gremler Valarie A. Zeithaml
M. Jo Bitner, Dwayne D. Gremler Valarie A. Zeithaml
title
ISBN-13
(ISBN-10)
year of publication
Marketing dei servizi
978-88-386-6451-9
(88-386-6451-X)
2008
B. D.
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J.B.
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J.D.
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M B
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M. D.
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M J
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M. Jo Bitner
M. Jo Teriaca