| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| The Art of IT Service Management: A concise and holistic focus on quality within it service management | 978-O-692-O738O-3 (O-692-O738O-9) | 2018 |
J. A. · J. Allen · L a · L. Allen · L.J. · L. J. Allen · Levin A.