| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| The Successful Manager's Guide to Selling Through Proactive Customer Service: How to Reduce Inside Sales Costs and Keep Customers Buying Forever | 978-1-881081-16-6 (1-881081-16-8) | 2002 |
| The Successful Sales Manager's Guide to Business-to-Business Telephone Sales | 978-1-881081-09-8 (1-881081-09-5) | 1999 |