| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Customer Experience Management: Enhancing Experience and Value through Service Management | 978-1-4652-4107-8 (1-4652-4107-8) | 2014 | |
| Service Management in Health and Wellness Services | 978-1-4652-0823-1 (1-4652-0823-2) | 2013 | |
| Service Management Principles for Hospitality and Tourism | 978-1-4652-6960-7 (1-4652-6960-6) | 2015 | SOLNET DAVID |