| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Achieving Patient Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital | 978-1-4665-83O8-5 (1-4665-83O8-8) | 2013 | Rhonda Dishongh · Qaalfa Dibeehi · Gregory D. Erickson |