Dr. Jon Anton · J. A. · J. Anton · Jon A
title | ISBN-13 | year of publica- tion | other author(s) |
---|---|---|---|
Contact Center Management "By the Numbers" | 978-0-9761109-0-3 | 2005 | Kamal Webb |
Customer Obsession: Your Roadmap to Profitable CRM | 978-0-9719652-0-1 | 2002 | Ad Nederlof |
Customer Relationship Management: Making Hard Decisions with Soft Numbers | 978-0-13-438474-0 | 1996 | |
Customer Relationship Management: The Bottom Line to Optimizing Your ROI | 978-0-13-099069-3 | 2002 | Natalie L. Petouhoff PH.D. |
Customer Response and Information Systems | 978-0-9630464-0-6 | 1991 | T. Richard Bennett · Richard Widdows |
Enabling IVR Self-Service with Speech Recognition | 978-0-9719652-9-4 | 2005 | G. P. Paul Kowal |
From Cost to Profit Center: How Technology Enables the Difference | 978-0-9719652-8-7 | 2003 | R. Scott Davis |
Listening to the Voice of the Customer | 978-0-915910-43-4 | 1997 |
Downtown Research and Development Center · Prentice Hall · The Anton Press