Hodder & Stoughton · Studentlitteratur
| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Customer Care in a Week | 978-0-340-84958-3 (0-340-84958-4) | 2003 |
| Customer Satisfaction Through Total Quality | 978-91-44-32891-1 (91-44-32891-5) | 1990 |
H.W. · J. H. · J. W. · John H. · John W. · John Wellemin