| title | ISBN-13 | year of publica-
tion | other author(s) |
|---|
| Best Practices in Customer Service | 978-0-8144-7028-2 | 1999 | Ron Zemke |
| Business Letter Handbook: How to Write Effective Letters & Memos for Every Business Situation | 978-1-55850-614-5 | 1993 | Michael Muckian |
| McGraw-Hill Encyclopedia of Quality Terms and Concepts | 978-0-07-024099-5 | 1995 | James W. Cortada |
| Qualitrends: 7 Quality Secrets That Will Change Your Life | 978-0-07-024248-7 | 1996 | " |
| Qualitrends: 7 Quality Secrets That Will Change Your Life/Quality Yearbook 1995 | 978-0-07-912185-1 | 1995 | " |
| Qualitrends: Seven Quality Secrets That Will Change Your Life | 978-0-07-071778-7 | 1995 | " |
| Sales: Games and Activities for Trainers | 978-0-07-071847-0 | 1997 | Gary B. Connor |
| Streetwise Business Letters | 978-1-58062-133-5 | 2002 |
| Streetwise Do-It-Yourself Advertising: Create Great Ads, Promotions, Direct Mail, and Marketing Strategies That Will Send Your Sales oaring | 978-1-55850-727-2 | 2002 | Sarah White |
| The 2001/2002 ASTD Distance Learning Yearbook | 978-0-07-137792-8 | 2001 | Karen Mantyla |
| The 2001 ASTD Training and Performance Yearbook | 978-0-07-136492-8 | 2000 | James W. Cortada |
| The 2002 ASTD Training and Performance Yearbook | 978-0-07-138021-8 | 2001 | " |
| The ASTD Training and Performance Yearbook, 1997 | 978-0-07-024535-8 | 1997 | " |
| The Astd Training and Performance Yearbook,1998 | 978-0-07-071855-5 | 1997 | " |
| The Correspondence of Edmund Burke: Volume 10, Index: Index v. 10 | 978-0-521-21024-9 | 1978 | Barbara Lowe · Peter J. Marshall |
| The Purchasing and Supply Yearbook, 2000 Edition | 978-0-07-135860-6 | 1999 |
| The Quality Yearbook 1994 | 978-0-07-024013-1 | 1994 | James W. Cortada |
| The Quality Yearbook 1995 | 978-0-07-024046-9 | 1995 | " |
| The Quality Yearbook: 1996 | 978-0-07-024235-7 | 1996 | " |
| The Quality Yearbook, 1996: Book with Letter | 978-0-07-912635-1 | 1996 | " |
| The Quality Yearbook 1997 | 978-0-07-024456-6 | 1996 | " |
| The Quality Yearbook, 1997 | 978-0-07-913281-9 | 1996 | " |
| The Quality Yearbook 1998 | 978-0-07-071853-1 | 1997 | " |
| The Quality Yearbook 2000 | 978-0-07-135247-5 | 2000 | " |
| The Quality Yearbook 2000 Edition | 978-0-07-138079-9 | 2001 | " |
| The Quality Yearbook: 2001 Edition | 978-0-07-136506-2 | 2000 | " |
| The Quotable Executive: Words of Wisdom from Warren Buffett, Jack Welch, Shelly Lazarus, Bill Gates, Lou Gerstner, and More | 978-0-07-135734-0 | 2000 |
| The Supply Chain Yearbook, 2001 Edition | 978-0-07-137232-9 | 2000 | Edward J. Marien |
| The Supply Chain Yearbook 2002 Edition | 978-0-07-138080-5 | 2001 | John Woods · Edward J. Marien |