| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Serviceology for Smart Service System: Selected papers of the 3rd International Conference of Serviceology | 978-4-431-56O72-2 (4-431-56O72-6) | 2016 | Yuriko Sawatani · Stephen Kwan · Takeshi Takenaka |