| title | media type | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Customer Loyalty: How to Earn It, How to Keep It | Paperback | 978-0-7879-6388-0 | 2002 | |
| Customer Loyalty: How to Earn It, How to Keep It | Hardcover | 978-0-02-912977-7 | 1995 | |
| Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal | Paperback | 978-0-7879-4667-8 | 2001 | Michael W. Lowenstein |
| Power Promotions: Powerful, Low Cost Ways to Increase Your Sales | " | 978-0-317-93859-3 | 1989 | |
| Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World | Hardcover | 978-0-470-34504-7 | 2009 | |
| Taming the Search-and-switch Customer: Earning Customer Loyalty in a Compulsion-to-compare World | 978-0-470-44402-3 | 2009 | ||
| Taming the Search-And-Switch Customer: Earning Customer Loyalty in a Compulsion-To-Compare World | 978-0-470-44413-9 | |||
Jossey-Bass · Macmillan · UMI Books on Demand · Wiley