| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| 101 Activities for Delivering Knock Your Socks Off Service | 978-0-8144-1444-6 (0-8144-1444-3) | 2009 | Ann Thomas |
| Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback | 978-0-470-56355-7 (0-470-56355-9) | 2010 | " |