| title | media type | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Service Quality Management in Hospitality, Tourism, and Leisure | Hardcover | 978-0-7890-0726-1 (0-7890-0726-6) | 2001 | Connie Mok · Beverley Sparks |
| Service Quality Management in Hospitality, Tourism, and Leisure | Paperback | 978-0-7890-1141-1 (0-7890-1141-7) | 2001 | Connie Mok · Beverley Sparks |