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by: Connie Mok · Beverley Sparks · Jay KadampullyHardcover details (USA). details (UK). details (Germany). details (Canada). ISBN: 978-0-7890-0726-1 ISBN-10: 0-7890-0726-6 Routledge · 2001 |
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2001 | Paperback | Service Quality Management in Hospitality, Tourism, and Leisure |