| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Service offerings and agreements ITIL V3 intermediate capability handbook | 978-O-11-33127O-2 (O-11-33127O-9) | 2010 | Alison Cartlidge · Stationery Office · itSMF UK |
J C · James Cockcroft · James Cosgrave