Service offerings and agreements ITIL V3 intermediate capability handbook
by:
Alison Cartlidge
·
Stationery Office
·
itSMF UK
· Janaki Chakravarthy
Paperback
details (
UK
).
ISBN: 978-0-11-331270-2
ISBN-10: 0-11-331270-9
Stationery Office
· 2010