| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Customer Centric Innovation for Sustainable Growth: Based on the Service Innovation Programme 2013 - 2014 | 978-9963-9838-1-0 (9963-9838-1-2) | 2015 | Michel Burckart · Rosanne Gresnigt |
| Service Economics: Profitable growth with a brand driven service strategy | 978-9963-9838-0-3 (9963-9838-0-4) | 2010 | Steve Downton · Hilbrand Rustema |