| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Planning, protection and optimization ITIL V3 intermediate capability handbook | 978-0-11-331272-6 (0-11-331272-5) | 2010 | George Kinnear · Stationery Office · Tricia Lewin · John A. Sowerby |
| Service offerings and agreements ITIL V3 intermediate capability handbook | 978-0-11-331270-2 (0-11-331270-9) | 2010 | Alison Cartlidge · Stationery Office · Janaki Chakravarthy |