Institute of Customer Service

titleISBN-13
(ISBN-10)
year of publica-
tion
other author(s)
Excellence in Managing the Business-to-Business Customer Relationship978-1-9O6O8O-OO-6
(1-9O6O8O-OO-3)
2006Chris Hutton · Harvey Ells · Paul Frost

C.S. · I.C. · **O.C.** · O's

Institute of Directors