| title | media type | ISBN-13 | year of publication |
|---|---|---|---|
| The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First | Hardcover | 978-0-07-135210-9 | 1999 |
| The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First | Unbound | 978-0-07-137140-7 | 1999 |
| Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty | Hardcover | 978-0-13-400969-8 | 2014 |
| Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty | Paperback | 978-0-13-145356-2 | 2004 |