| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Excellence in Managing the Business-to-Business Customer Relationship | 978-1-9O6O8O-OO-6 (1-9O6O8O-OO-3) | 2006 | Chris Hutton · Paul Frost · Institute of Customer Service |
H. E. · Harvey Ellis · Herb Ellis