| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Customer Relationship Management: Integrating Marketing Strategy and Information Technology | 978-O-471-27137-6 (O-471-27137-3) | 2002 | William G. Zikmund · Raymond McLeod Jr. |
F -G · F. Gilbert · F W · W G · W Gilbert