European Foundation for Quality Management

title	ISBN-13	year of publica- tion	other author(s)
Case Study: Small and Medium Sizes Enterprises	978-90-5236-339-4	1999
Eight Essentials of Excellence: the Fundamental Concepts and Their Benefits	978-90-5236-077-5	1999	British Quality Foundation
People Management and People Satisfaction: Information Search	978-90-5236-310-3	1999
The Efqm Framework for Corporate Social Responsibility	978-90-5236-480-3	2004