| title | media type | ISBN-13 | year of publication |
|---|---|---|---|
| Our Mothers' War: American Women at Home and at the Front During World War II | Paperback | 978-0-7432-4516-6 | 2005 |
| Our Mothers' War: American Women at Home and at the Front During World War II | Hardcover | 978-0-7432-4514-2 | 2004 |
| Your Call Is Important to Us: Customer Service and What It Reveals About Our World and Our Lives | Paperback | 978-1-4165-4690-0 | 2010 |
| Your Call Is Important to Us: Customer Service and What It Reveals About Our World and Our Lives | Hardcover | 978-1-4165-4689-4 | 2009 |