| title | media type | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|---|
| Managing Quality: A Practical Guide to Customer Satisfaction | Hardcover | 978-0-7619-9305-6 (0-7619-9305-3) | 1999 |
| Managing Quality: A Practical Guide to Customer Satisfaction | Paperback | 978-0-7619-9306-3 (0-7619-9306-1) | 1999 |