| title | ISBN-13 | year of publication |
|---|---|---|
| Becoming a Customer-Focused Organization | 978-1-932828-05-4 | 2006 |
| Customer Satisfaction: Tools, Techniques and Formulas for Success | 978-0-9713231-4-8 | 2003 |
| Internal Auditing in Plain English: A Simple Guide to Super Effective ISO Audits | 978-1-932828-16-0 | 2017 |
| ISO 9001:2015 in Plain English | 978-1-932828-72-6 | 2015 |
| ISO 9001 in Plain English | 978-1-932828-20-7 | 2008 |
| The Continual Improvement Process | 978-0-9713231-8-6 | 2003 |