year of publication | ISBN | author(s) | title |
---|---|---|---|
2002 | 978-0-9713231-1-7 | Chad Kymal | How to Audit ISO 9001:2000 [Jul 01, 2002] Kymal, Chad |
'' | 978-0-9713231-3-1 | Denise Robitaille | The Management Review Handbook |
2003 | 978-0-9713231-4-8 | Craig Cochran | Customer Satisfaction: Tools, Techniques and Formulas for Success |
'' | 978-0-9713231-5-5 | Denise E. Robitaille | The Preventive Action Handbook |
'' | 978-0-9713231-8-6 | Craig Cochran | The Continual Improvement Process |
2004 | 978-0-9713231-9-3 | Denise E. Robitaille · Johanna Rothman | Corrective Action for the Software Industry |