| title | ISBN-13 | year of publica- tion | other author(s) | |
|---|---|---|---|---|
| A Second Generation of Multivariate Analysis,Volume 1: Methods | 978-0-03-061604-4 | 1982 | ||
| Clienti soddisfatti. Vincitori e vinti nella battaglia per la preferenza dei consumatori | 978-88-464-9727-7 | 2008 | ||
| Mehr Effizienz in Marketing und Vertrieb | 978-3-7910-1418-0 | 2000 | Wolfgang Schweiger · Hubertus Väth | |
| Satisfied Customer: Winners and Losers in the Battle for Buyer Preference | 978-0-230-60406-3 | 2008 | ||
| The Reign of the Customer: Customer-Centric Approaches to Improving Satisfaction | 978-3-030-13561-4 | 2020 | Forrest Morgeson · Tomas Hult · David VanAmberg | |
| The satisfied customer winners and losers in the battle for buyer preference | 978-0-230-60862-7 | 2007 | ||
Franco Angeli · Holt McDougal · Macmillan · Schäffer-Poeschel Verlag · Springer