| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Service Management and Marketing: A Customer Relationship Management Approach | 978-O-471-72O34-8 (O-471-72O34-8) | 2000 | nroos |
A. o · C.A. · C. G. · Christian Gr · Christian Gr& · G. A. · G& · G.O.