| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Service Management and Marketing: A Customer Relationship Management Approach | 978-O-471-72O34-8 (O-471-72O34-8) | 2000 | Christian Grö · nroos |
C.A. · C. G. · Christian Gr · Christian Grö · G. A. · G&