| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Designing the Best Call Center for Your Business, 2nd Edition | 978-1-57820-313-0 (1-57820-313-9) | 2005 | |
| Designing the Best Call Center for Your Business | 978-1-57820-063-4 (1-57820-063-6) | 2000 | |
| The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship | 978-1-57820-097-9 (1-57820-097-0) | 2002 | Joseph Fleischer · Brendan Read · Brendan Read · Joseph Fleischer |