| title | media type | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|---|
| Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service | Digital | 978-1-4398-8705-9 (1-4398-8705-5) | 2020 |
| Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service | Hardcover | 978-1-57444-325-7 (1-57444-325-9) | 2002 |