| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| A dictionary of IT service management: terms, acronyms and abbreviations | 978-0-9551245-7-0 (0-9551245-7-3) | 2008 | itSMF - the IT Service Management Forum · Ivor Macfarlane |
| An Introductory Overview of ITIL V3 | 978-0-9551245-8-7 (0-9551245-8-1) | 2007 | Alison Cartlidge · Colin Rudd · Ivor Macfarlane · John Windebank · Stuart Rance |